Policy Document
Privacy Policy
6.1 Who We Are
HOSÄENA is operated by:
FBG International Trading LLC
United Arab Emirates
Contact:
6.2 Information We Collect
HOSÄENA may collect:
| Data Category | Examples |
|---|---|
| Identity data | name, billing name, delivery name |
| Contact data | email, phone, billing address, shipping address |
| Order data | items ordered, order number, price, payment status, delivery status |
| Transaction data | payment method, payment confirmation, refund status |
| Delivery data | delivery address, carrier information, tracking, customs-related information |
| Support data | messages, issue descriptions, photographs provided for support |
| Technical data | IP address, browser, device, website usage, cookies |
| Marketing data | newsletter consent, communications preferences |
6.3 Payment Data
Card and payment data may be processed by the payment providers made available at checkout or through written payment instructions.
Payment information is processed by the payment providers made available for your order.
HOSÄENA does not intentionally collect full card numbers directly through ordinary customer support channels.
Payment processing may be subject to the payment provider’s own terms and privacy practices.
6.4 How We Use Personal Data
HOSÄENA may use personal data to:
- process orders
- review payment status
- arrange fulfillment and shipping
- communicate about orders
- provide Care & Support
- handle returns, refunds, and shipment issues
- prevent fraud and misuse
- comply with legal obligations
- improve website and service operation
- send marketing communications where consent or another lawful basis applies
6.5 How We Share Personal Data
HOSÄENA may share personal data where necessary with:
| Recipient Category | Purpose |
|---|---|
| payment providers | payment processing, refund handling, fraud prevention |
| fulfillment partners | packing, crating, handling, shipment preparation |
| shipping carriers | delivery, tracking, customs processing |
| customs brokers or logistics providers | customs, import, delivery support |
| hosting and website providers | website operation |
| analytics or cookie tools | site performance and usage analysis, where used |
| email/newsletter providers | communications, if used |
| professional advisers or authorities | legal, tax, compliance, dispute, or regulatory purposes |
HOSÄENA does not sell personal data.
6.6 International Transfers
Because HOSÄENA may offer international fulfillment, personal data may be processed or transferred outside the UAE where needed for payment, shipping, fulfillment, support, customs, or service-provider operations.
Where required, HOSÄENA should use appropriate contractual or organizational safeguards.
6.7 Cookies and Tracking
HOSÄENA may use cookies or similar technologies for essential site operation, cart, checkout, analytics, performance, or user experience.
Users may manage some cookie preferences through browser settings, and essential cookies may be necessary for site operation.
6.8 Data Retention
HOSÄENA retains personal data for as long as needed for order fulfillment, support, legal obligations, accounting, dispute handling, fraud prevention, and business operations.
6.9 Data Security
HOSÄENA uses reasonable technical and organizational measures to protect personal data.
No method of transmission or storage is completely secure.
6.10 Your Rights
Subject to applicable law, customers may have rights to access, correct, delete, restrict, object to, or request information about personal data.
Requests may be sent to: hello@hosaena.com
HOSÄENA may need to verify identity before responding.
6.11 Updates
HOSÄENA may update this Privacy Policy from time to time.
The version displayed at the time of use or order may apply depending on the relevant context.
6.12 Contact
HOSÄENA Privacy Contact
hello@hosaena.com